Leasing Associate | Residences at Capitol View

Career Center ,


•The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations of multi-family residential apartments
•Represent the company in a professional manner at all the times
•Exemplary customer service, attitude, and professionalism are paramount
•Greet prospects and qualify by covering all criteria
•Record all prospect visits and initial
•Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits
•Assist prospect in completing application and secure deposit
•Update leasing software, process applications for approvals, and submit processed applications to the Community Manager for approval
•Maintain follow up communication via email and telephone
•Ensure apartment is ready for resident to move-in
•Prepare lease and assist resident with lease execution
•Orient new residents to community
•Inspect models and available “market ready”, communicate related service needs to Property Manager
•Assist in monitoring renewals and lease expiration dates
•Distribute and follow-up on renewal notices
•Monitor advertising effectiveness and update all online marketing outlets
•Gather information about market competition in the area and file
•Participate in outreach marketing activities on a regular basis to obtain prospective residents
•Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
•Maintenance of signs for appearance and visibility is a daily activity
•Conduct market surveys and shop competitive communities
•Consistently implement policies of the community
•Complete appropriate application processing paperwork and input all prospect, applicant, and resident information into leasing software system accurately and on a timely basis
•Maintain current resident files
•Receive all telephone calls and in-person visits
•Patiently and empathetically listen to resident requests, concerns and comments
•Quickly complete maintenance Service Requests and inform the maintenance team
•Answer questions for residents about community, repairs, rent, rules, etc
•Maintain open communication with all community team members
•Contribute to cleanliness and curb appeal of the community on continuing basis
•Assist in planning resident functions
•Attend functions and participate as host for any functions as directed by the Community Manager
•Ensures that unsafe conditions are corrected in a timely manner

If interest in the position, please at Northwood Ravin Leasing Associate - Capitol View Job in Nashville, TN | Glassdoor