Assistant Community Manager | Trinity Property Consultants
Provide superior customer service
Assist in conducting market surveys
Show, lease, and move in prospective community members
Update unit availability daily
Process rental applications
Process maintenance work orders
Adhere to the Trinity operating procedures and policies
Receive and process collections in accordance with company standards
Collect past due balances from former community members
Clerical and phone support
Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation
Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected to ensure all apartments are move-in ready to Trinity’s standards
Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Community Manager
Conduct community member move-out apartment inspections and complete deposit accountings with Community Manager’s approval
Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases, and other management approved debits and credits
Additional tasks or duties assigned by Community Manager
The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.
This position is a full time position and may require the availability to work some nights, weekends, and occasional holidays. The position also requires regular attendance and active participation/planning at company functions and events.
Skills include an excellent ability to address the needs of residents, prospects, and vendors. Other essential skills include but are not limited to:
Handle high stress situations effectively
Exhibit strong leadership skills
Excellent communication skills
Superior collection skills
Administrative and organizational skills
Time management skills and ability to prioritize wisely
Customer service orientation
Strong sales background
Knowledge of state law as it relates to fair housing
Intermediate computer and Internet knowledge
Intermediate knowledge of MS Word, Excel, and Outlook
Prefer knowledge of the following software programs: Yardi, Voyager, PopCard, Entrata, Resident Check
Learning and Development:
Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs
High school education or equivalent is required
CPM, CAM, RMP, or CMCA Certifications are preferred but not required
Accurately perform intermediate mathematical functions and use all on-site resident management software functions
Two years of experience in residential property management in the Multifamily Industry is required
We’ve Got You Covered!
Medical, Vision, & 125 Plan
We cover 100% of the monthly premium costs for medical and vision and offer a 125-plan option for dental and dependent medical premiums.
Prepare for retirement and ramp up your 401(k) savings with a 2% employer match.
Group Life, Long-Term, and Short-Term Disability Insurance
We provide up to $25,000 of coverage if the unimaginable occurs.
Paid Holidays & Vacation
Enjoy 11 paid holidays and accrue anywhere from 2 – 4 weeks of paid vacation as you accumulate years of service. (available after 90 days of employment, full-time employees)
2 weeks of accrued paid vacation annually in the first 2 years of service
3 weeks of accrued paid vacation annually after 2 years of service
4 weeks of accrued paid vacation annually after 6+ years of service
Not feeling well? We provide you with 48 hours of sick pay each year.
Great Talent Knows Great Talent - Bonuses provided for hires made through employee referrals
If you need a day off to volunteer in your community, we’ll provide you with the support you need.
Discounts & Scholarships
Save with group purchasing discounts on computers and appliances, housing discounts, and exclusive scholarship opportunities!
Additional Perks Include…..
Employee Assistant Program (EAP)
Health Advocate and Travel Assistance Program
Generous Emergency On-Call Policy for Facilities Team Members
Bereavement Pay if dealing with an unfortunate death in the family
Competitive Bonus & Commission Structures
Extensive Professional Development Training and Reimbursement Program
Opportunities for Advancement
At Trinity, we prioritize the health of our residents and employees. Due to COVID-19, for health and safety purposes, we have implemented an Emergency Preparedness Committee and have been adhering to all CDC, NMHC, and NAA preparedness recommendations on a local and national level.