Community Association Manager | First Service Residential

Career Center ,

Do you aim high?  Are you genuinely helpful?  Do you value great relationships?  Are you looking to build a rewarding career?  Come join our growing team, at FirstService Residential, where you’ll manage a dedicated team or property mgmt. professionals delivering excellent customer service to our clients.


FirstService Residential is North America’s property management leader, partnering with more than 8,500 communities across the U.S. and Canada. HOAs, community associations, condos and strata corporations rely on our extensive experience, resources and local expertise to maximize their property values and enhance their residents’ lifestyles. Dedicated to making a difference, every day, we go above and beyond to deliver exceptional service.

Position Summary:


The Property Manager is the leader of our entire on-site operation. They effectively manage working-relationships with all departments across the property in order to ensure that company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers. 


Essential Functions:


• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods and personnel. Manage the process improvement and quality control of the property and ensure quality resident service is delivered. Assign and review the work of staff, ensure deadlines are met in a timely manner and prioritize and delegate workload as necessary. Align resources to work assignments and processes to meet business requirements. Provide leadership and direction and assist in the investigation and resolution of issues that arise.
• Partner with Supervisor, Board of Directors and internal departments to develop and lead the introduction and integration of new programs, services and initiatives. Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems. Establish and maintain a positive relationship with homeowners, Board of Directors and internal departments to ensure a high level of resident service and achievement of company and property goals and objectives.
• Maintain knowledge and understanding of contract between the association, vendors, and FirstService Residential. Ensure all contractual obligations are being met. Monitor vendor contracts regularly, submit renewal/cancellation notices, manage contract renewals professionally and advise Regional Director of any upcoming insurance renewals or lapse in coverage.
• Initiate contact with new resident representatives to coordinate the move-in process. Conduct an introduction and orientation to the management staff and building, reviews available services, and explain the communities’ rules and regulations.
• Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in order to improve the property. Process and manage violations and close them out regularly.
• Process architectural control applications and close them out in a timely manner.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget. Maintain open communication and provide timely action updates to the Board and residents.


Education & Experience


• Bachelor’s Degree in Business or related field from an accredited college or university, and three years’ experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience.
• Must have any state specific certifications and licenses or they are preferable of not required by the state.


Knowledge, Skills & Proficiencies


• Knowledge and ability to apply state Statutes and Community’s documents.
• Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements
• Excellent organization, motivation, leadership, management and interpersonal skills.
• Strong verbal, presentation, and written communication skills. Ability to communicate and provide guidance to all employee levels.
• Ability to read, analyze and interpret technical procedures, leases and/or regulations
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet. Previous experience with financial and accounting programs preferred.

DISCLAIMER:   This job positing is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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